Shipping Policy
Valtenic Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Range
- Countries: We currently ship within the United States and United Kingdom.
- Future Expansion: Expansion to other shipping areas is being considered.
Shipping Costs
- Within the United States/United Kingdom: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
Order Processing Time
- Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
- Last Order Time: 22:00 Central Standard Time (Chicago).
- Weekend Orders: Orders placed on weekends are processed the next business day.
Delivery Times
| Destination Country | Delivery Service | Delivery Time |
|---|---|---|
| United States | Standard Shipping (Free) | 4–6 business days (incl. processing) |
| United Kingdom | Standard Shipping (Free) | Estimated 4–6 business days |
Transit Time
- Estimated Delivery Time: 3–4 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times may vary due to external factors such as weather or transit issues.
- Total Delivery Time: Estimated 4–6 business days including processing.
Shipping Process
- Reliable Courier Services: We ship via DHL and FedEx.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
Tracking Instructions
- Tracking Information: You will receive an email with tracking details after purchase.
- Track Your Order: Track your order via our tracking page.
- Questions: For help with tracking, visit our contact page.
Missing Items Procedure
- Reporting Missing Items: Contact customer service within 7 days of receiving your package.
- Resolution: We will resolve the issue quickly with a replacement or refund.
Return Policy
- Returns: Accepted within 30 days of the delivery date.
- Conditions for Returns: Items must be unused, undamaged, and in original packaging. Personalized items are non-returnable.
- Costs: Return shipping is the customer's responsibility unless the item is defective or incorrect.
- Refund: Processed within 7 days of receiving the return and refunded to the original payment method.
Restocking Fee
- No Restocking Fee: Valtenic does not charge a restocking fee for any returns.
Return Delivery Costs
- For Defective Products: No cost to the customer. Applies to incorrect, damaged, or defective items.
- For Customer Remorse: Customer is responsible for the return delivery cost (e.g., wrong product, sizing issues, or change of mind).
Company Information
- Website Name: Valtenic
- Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R
- Email: business@valtenic.com
- Phone: +1 352-309-2454
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EST